Privacy, Terms & Conditions

Privacy policy - Website

By accessing or using, you agree to the terms of this Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.


When you engage in certain activities on this site, you may be asked to provide your name, mailing address, email address or telephone number by filling out and submitting an online form. It is completely optional for you to engage in these activities.

When you submit personal information, you understand and agree that Thalia Kleckin may transfer, store, and process your information in any of the countries in which she works.

Thalia Kleckin collects this information in order to record and support your participation in the activities you select. Thalia Kleckin will only contact you in accordance with the communications options you selected at the time of you sharing your information. Thalia Kleckin will never sell or share your information with other companies.

You can opt out from any communications from at any time. Simply press unsubscribe in your email or contact Thalia Kleckin directly at

Terms of use – Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Thalia Kleckin's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Thalia Kleckin' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Google Analytics.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Terms & Conditions – delivery of services (in person and online)


These terms & conditions apply to all oral and written offers and agreements from or with Thalia Y Kleckin, and all related actions, both of a preparatory and executing nature.


Thalia Y Kleckin focuses on training, coaching and workshops in the area of personal development, in the broadest sense. Thalia Y Kleckin has been registered with the Dutch Chamber of Commerce under number 69934428, with VAT ID (btw-id) NL002504242B39.


"Contractor": Thalia Y Kleckin, who uses these terms & conditions when offering her services.

"Client": the person or party who uses the services offered by Thalia Y Kleckin.

"Agreement": all agreements made between Contractor and Clients concerning services that are to be provided. These agreements are confirmed in writing to Client after an intake conversation has taken place. If so requested, Client will return one signed copy of the Agreement before commencement of the services, or confirms it via e-mail.


  • Contractor will execute the Agreement to the best of her ability. The Agreement constitutes an obligation of best effort, and shall not constitute an obligation to perform or a guarantee commitment.

  • By confirming the Agreement and accepting these terms & conditions, Client permits Contractor to store her/his name, address, telephone number and e-mail address in the Contractor's client register for administrative purposes.

  • Client ensures that all information of which Client expresses that they are necessary, or of which Client should reasonably understand that they are necessary, for execution of the Agreement are made available to Contractor in a timely manner. If information of this nature has not been made available in a timely manner, Contractor maintains the right to suspend the execution of the Agreement.


  • All offers and quotes made by Contractor are non-binding concerning price, content and time of delivery, and expire after 15 days.

  • Offers are based on information available to Contractor.

  • An Agreement is made at the time the offer or contract signed by Client has been received and accepted by Contractor and/or has been agreed upon via e-mail.

  • In the Agreement, additional price components can be included, like third-party services, rental of accommodation, means, travel expenses etc.


  • Invoicing takes place as indicated in the offer. Payment needs to take place by transfer to IBAN NL55 INGB 0004 5924 65 in name of T.Y. Kleckin, unless otherwise agreed. The payment term is 14 days after date of invoice. Contractor may demand that payment for services has been completed before commencement of the services, in which case the offer will so specify.

  • In case of late payment or lack of payment Client is legally in default, and Contractor reserves the right to end the execution of the Agreement with immediate effect. Furthermore, Client is liable for legal interest over the outstanding balance. In case Contractor refers the claim to a third party for collection, Client is also held to pay judicial and extra-judicial incurred by this collection.

  • In case of any objection against the invoice, Client needs to inform Contractor in writing within one week of receipt of the invoice.


  • The Agreement between Client and Contractor can be terminated or extended by both parties at any time.

  • Termination of the agreement leaves unaffected any financial obligations that are yet to be fulfilled.


In the case of enrollment for training sessions and workshops with open enrollment, the following payment terms apply:

  • In case of enrollment up to four weeks before commencement: 50% of the quoted sum. Payment of the other 50% must take place four weeks before commencement, at the latest.

  • In case of enrollment within four weeks before commencement or during the training session or workshop: 100% of the quoted sum.


Client commits to informing Contractor in writing about any cancellation or change. In case of cancellation by Client, Client and Contractor first try to reach agreement on suitable alternatives.

If no suitable alternatives can be found, this to the determination of Contractor, cancellation terms apply. Client is held to pay cancellation fees, as follows:

  • In case of cancellation after enrollment up to four weeks before commencement, the cancellation fee is 50% of the quoted sum.

  • In case of cancellation after enrollment within four weeks before commencement, the cancellation fee is 100% of the quoted sum. This also applies to cancellation during or at the start of the training session or workshop, or in case of absenteeism.


Contractor reserves the right to cancel coaching sessions, training sessions or workshops, without giving reasons, or to refuse a Client. In such case, Contractor commits to confirming the cancellation or refusal in writing, and refunds 100% of sums already paid by Client, with which the Agreement is terminated without further obligations or claims between parties.


  • In case Client cancels the coaching session scheduled with her/him within 24 hours before the session in question, Contractor will charge the session fees and Client is committed to paying these. Fees for coaching sessions that are cancelled or rescheduled before this time will not be charged.

  • In case of absenteeism of the Client at a scheduled coaching session the session fees will be charged and Client is committed to paying these.

  • Contractor reserves the right to reschedule or cancel coaching sessions if she cannot properly execute the Agreement.


  • Both parties are held to keeping confidential everything that has been discussed during, or in relation to, coaching sessions, training sessions or advisory commissions.

  • In case of imminent danger to Client and/or society, Contractor reserves the right to break the confidentiality and inform the proper authorities.

  • In case, by legal provision or a judgment, Contractor is held to provide confidential information to a third party appointed by law or the competent court, and Client cannot appeal to a right to non-disclosure provided for by law, or recognized or permitted by the competent court, then Contractor is not held to compensation or indemnification.


  • Contractor accepts no liability in any form for damage resulting from, or in relation to, services she provides.

  • Liability of Contractor is limited to the invoice value of the assignment, at any rate that part of the assignment to which the liability applies.

  • Notwithstanding paragraph 2 of this article, in case of an assignment with a duration of more than six months, liability is limited further to the total invoice value over the last six months.

  • Contractor is not liable for direct or collateral damage that Client suffers due to actions or decisions taken as a result of or during a training session, coaching session or advisory commission. Client remains responsible for decisions made at all times.

  • Any liability of Contractor for business or other collateral or consequential losses, of whatever nature, is explicitly excluded.


  • If Client has complaints concerning the services provided (s)he is required to inform Contractor in writing, within 14 days of arising of the complaint.

  • After receipt and discussion of the complaint with Client, Contractor will execute the chosen remediation approach to the best of her ability.


  • All Agreements to which these terms & conditions apply in whole or in part, are subject to Dutch law.

  • All disputes that may arise as a result of an Agreement to which the present terms & conditions apply in whole or in part, or as a result of further agreements, will be settled by the competent court in Utrecht, The Netherlands.